Responsible Gaming at jeetbut — Play Smart, Stay in Control

1. Our Commitment to Safe Play

jeetbut is committed to providing a gambling environment that is safe, fair, and enjoyable for every adult player across Bangladesh. We recognise that while the vast majority of our players engage with cricket betting, slots, and casino games purely for entertainment, a small percentage may develop patterns of play that are harmful to their financial wellbeing, mental health, or personal relationships.

We take that responsibility seriously. Responsible gaming is not a box-ticking exercise at jeetbut — it is an active, ongoing commitment embedded in our platform design, our customer support training, and our account management policies. Every tool described on this page is available to all jeetbut players at no cost and without any negative effect on their account standing.

We strongly encourage all players to read this page in full, to use the available tools proactively — not just reactively — and to contact our support team at any time if they have concerns about their own play or the play of someone they care about.

2. 18+ Age Restriction

Gambling services on jeetbut are strictly available to adults aged 18 years and above. This is a firm, non-negotiable policy. Players below the age of 18 are not permitted to register, deposit, or participate in any form of betting or casino activity on jeetbut under any circumstances.

2.1 Age Verification Process

All new jeetbut accounts are subject to Know Your Customer (KYC) age verification before any betting activity is permitted. Acceptable identity documents for age verification include:

• Bangladesh National Identity Card (NID) — displaying full name and date of birth
• Valid Bangladeshi passport
• Driving licence issued by the Bangladesh Road Transport Authority (BRTA)
• Birth Registration Certificate with supporting photo ID, where NID is unavailable

Where jeetbut has any reasonable suspicion that a player may be under the age of 18, the account will be temporarily suspended and full KYC documentation will be requested before access is restored. Any winnings generated by a player found to be underage will be forfeited and any deposits returned.

2.2 Protecting Young People in Your Household

If you share a device or a household with anyone under the age of 18, we strongly recommend that you log out of your jeetbut account after every session, enable device-level parental controls, and keep your account password private. jeetbut is not responsible for underage access arising from a player sharing their login credentials with a minor.

3. Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following warning signs may indicate that gambling has stopped being recreational and is starting to cause harm. If you recognise several of these patterns in yourself or someone you know, we encourage you to reach out to jeetbut support or an appropriate counselling service.

4. Responsible Gaming Tools

jeetbut provides a suite of practical account management tools designed to keep gambling firmly within the player's control. All tools are available free of charge by contacting our support team at [email protected].

4.1 Deposit Limits

Players can set a maximum deposit limit for any of the following time periods:

• Daily deposit limit: caps the total BDT you can deposit within any single 24-hour period
• Weekly deposit limit: caps the total BDT deposited across a rolling 7-day window
• Monthly deposit limit: caps the total BDT deposited within a calendar month

Reducing a deposit limit takes effect immediately. Increasing or removing a deposit limit is subject to a mandatory 24-hour cooling-off period before the change becomes active, ensuring that decisions to increase limits are considered rather than impulsive.

4.2 Loss Limits

In addition to deposit limits, jeetbut can apply a net loss limit to your account on a daily, weekly, or monthly basis. Once your net losses for the defined period reach the set threshold, further wagering is suspended until the period resets. Contact our support team to activate a loss limit on your account.

4.3 Session Time Limits

Players who want to cap the amount of time they spend gambling in a single session can request a session time limit. Once the limit is reached, jeetbut will notify the player and, if the player does not actively confirm they wish to continue, will end the active session automatically.

4.4 Reality Check Notifications

Reality check notifications are periodic reminders sent during an active gaming session. Each notification shows the player's total time in the current session and their net win/loss position in BDT. Available intervals are every 30 minutes, 60 minutes, or 120 minutes. These reminders help players make conscious, informed decisions about whether to continue playing rather than remaining in a passive auto-play state.

4.5 Cooling-Off Period

A cooling-off period is a short-term account suspension that players can request when they feel they need a brief pause from gambling. Cooling-off periods are available for 1 day, 3 days, 7 days, 14 days, or 6 weeks. During a cooling-off period, the player cannot log in, deposit, or place bets. The account is automatically reactivated at the end of the selected period unless the player contacts support to extend it or convert it to a full self-exclusion.

5. Self-Exclusion Programme

Self-exclusion is jeetbut's most comprehensive responsible gaming tool for players who believe they have a serious gambling problem and need to be prevented from accessing the platform for an extended period. Self-exclusion is a voluntary commitment made by the player and enforced by jeetbut.

5.1 How to Request Self-Exclusion

To initiate self-exclusion on your jeetbut account, contact our support team via email at [email protected] with the subject line "Self-Exclusion Request". Include your registered username, the email address on your account, and your chosen exclusion period. Our compliance team will confirm the exclusion within 24 hours and send a written confirmation to your registered email address.

5.2 What Happens During Self-Exclusion

• Your jeetbut account is fully locked — you will not be able to log in, deposit, or wager
• Any available balance at the time of self-exclusion can be withdrawn; contact support to process this
• All promotional emails, SMS offers, and marketing communications are stopped immediately
• jeetbut will take reasonable steps to detect and close any duplicate accounts created during the exclusion period
• The self-exclusion period cannot be shortened once it has been activated — this is by design, to protect the player

5.3 Reactivation After Self-Exclusion

For exclusion periods of 6 months or longer, reactivation of a jeetbut account after the exclusion period ends is not automatic. The player must submit a written reactivation request to our support team. A mandatory 24-hour consideration period applies before reactivation is processed. For permanent self-exclusion, reactivation requests will only be considered after a minimum of 5 years have elapsed and are subject to a full compliance review.

6. Getting Help & Support Contacts

If you are concerned about your own gambling habits, or about someone you know, jeetbut's support team is available 24 hours a day, 7 days a week. We can help you activate any responsible gaming tool, process a self-exclusion request, or simply provide a compassionate conversation if you are unsure where to start.

7. Safer Gambling Tips

For players who enjoy gambling recreationally and want to keep it that way, the following practical tips can help ensure that jeetbut remains a positive part of your leisure time rather than a source of stress.

• Set a budget before you start: Decide in advance how much BDT you are comfortable spending in a session and treat that amount as an entertainment cost — not an investment.
• Never chase losses: If you have reached your session budget and are behind, accept the result and stop. Chasing losses nearly always results in losing more, not recovering the original amount.
• Take regular breaks: Step away from the platform regularly during longer sessions. The reality check feature can help you do this automatically.
• Do not gamble under the influence: Avoid gambling when you are tired, emotionally distressed, under the influence of alcohol, or dealing with a difficult personal situation. Decision-making quality drops sharply in these states.
• Balance gambling with other activities: Make sure gambling is just one of several leisure activities in your life, not the primary one. A well-rounded social life and other hobbies provide important perspective.
• Keep track of time and money: Use jeetbut's session history in your account to review how much time and money you have spent. Awareness is the first step in responsible play.
• Only gamble with money you can afford to lose: Never use money allocated for essential living expenses — rent, food, utilities, education, or family needs — on gambling activity of any kind.
• Understand the odds: All casino games and sports bets have a built-in house edge. Gambling is designed to be entertaining, not reliably profitable. Approach each session expecting to spend, not to earn.

8. Protecting Underage Players

jeetbut takes the protection of minors extremely seriously. Our platform is strictly for adults aged 18 and above, and we employ multiple layers of safeguarding to prevent access by those below the legal age.

8.1 Technical Safeguards

Age confirmation is required at the point of registration and is verified through mandatory KYC document checks before any real-money activity is permitted. jeetbut's risk system also monitors for behavioural signals that may indicate an account is being used by an underage person, and flags such accounts for manual review.

8.2 Guidance for Parents and Guardians

If you are a parent or guardian in Bangladesh and you are concerned that a young person in your household may be accessing online gambling platforms, we recommend the following steps:

• Install reputable parental control software on shared devices and set age-appropriate content filters
• Keep your jeetbut login credentials completely private — do not share passwords with children or teenagers
• Log out of your jeetbut account fully after every session on a shared device rather than simply closing the browser tab
• Talk openly with young people about the financial risks of gambling and the legal age requirement
• If you believe a minor has accessed your jeetbut account, contact us immediately at [email protected] so we can review the account activity and take appropriate action